Customer Service Survey Date* MM slash DD slash YYYY Company* Name* First Last Email* SALES / CUSTOMER SERVICE How would you rate the following:1. Your overall experience when doing business with Moldex?*4 = Outstanding3 = Good2 = Needs Improvement1 = UnsatisfactoryComments: 2. Your telephone calls, emails and faxes are answered promptly when you contact Moldex.*4 = Outstanding3 = Good2 = Needs Improvement1 = UnsatisfactoryComments: 3. The customer service representative responded to all issues promptly and courteously.*4 = Outstanding3 = Good2 = Needs Improvement1 = UnsatisfactoryComments: 4. The customer service representative was knowledgeable and provided follow-up information as needed.*4 = Outstanding3 = Good2 = Needs Improvement1 = UnsatisfactoryComments: 5. All Purchase Orders are confirmed in a timely manner. (The next business day)*4 = Outstanding3 = Good2 = Needs Improvement1 = UnsatisfactoryComments: SHIPPING:6. Moldex ships product in a timely manner.*4 = Outstanding3 = Good2 = Needs Improvement1 = UnsatisfactoryComments: 7. Shipments are accurate in terms of product ordered and quantity.*4 = Outstanding3 = Good2 = Needs Improvement1 = UnsatisfactoryComments: 8. Ordered Product reaches it's destination in a good condition.*4 = Outstanding3 = Good2 = Needs Improvement1 = UnsatisfactoryComments: DOCUMENTATION:9. Pricing and Products Shipped are correctly listed on invoices.*4 = Outstanding3 = Good2 = Needs Improvement1 = UnsatisfactoryComments: 10. Quantities and Products Shipped are accurately listed on Packing Slips.*4 = Outstanding3 = Good2 = Needs Improvement1 = UnsatisfactoryComments: 11. In the space below, please provide us with any questions, or suggestions that would help Moldex improve our service. Δ
